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Governance is about leadership, disciple and the ability to both say no
and manage change in a constructive and productive way
There are two key tests of a governance process.
- When it says "yes", is that what happens?
- Does it say no, and is that what happens?
Often organizations take on projects to improve their customer
service solutions. Most of these projects have been done before by someone else,
yet the lessons learned in those projects are not easy to come by. In document
we bring together the experience of practitioners who have implemented new or
improved customer service solutions, ready for you to share its valuable lessons
and best practices. Key issues include:
- What are the best practices to implement before starting an implementation
of Customer Service solutions?
- What are the hottest items to implement in customer service that bring
fast ROI and benefits?
- How will a failing Customer Service implementation be rescued?
The plan by which the ongoing relationship will be managed and problems will
be resolved.
Strategy
Architecture |
