Staff Work

Applying the Doctrine of Completed Staff Work

COURSE DESCRIPTION:

The Doctrine of Completed Staff Work is a tool used to provide information to decision makers that will maximize the value of employees to an organization. The methods of completed staff work, which support problem solving and analytical models, are employed to truly empower all members of an organization who function in a staff role.

COURSE OBJECTIVES:

On completion of this course, participants are able to:

· Define completed staff work.

· Use completed staff work to effectively communicate a decision choice or a complete message.

· Apply critical thinking and its characteristics to completed staff work.

· Use the “Plan, Do, Check, Act” model in support of staff work.

· Understand and use standard problem analysis tools to identify the root cause of a problem and to communicate it.

· Complete a quality staff assignment.

COURSE OUTLINE

One Day Course

The focus of the one day course is on the core values of the Doctrine of Completed Staff work and on learning how to apply it through a directed case study. A solution for this case study will be presented by the Instructor.

Module	Description	Time (Hrs)
1	Discussion: Communication with Superiors in a Staff Environment	.5
2	What is Staff work and who does it?	.5
3	What is the Doctrine of Completed Staff Work?	1
4	The process and standards for Completed Staff Work	1.5
5	Directed Case Study Preparation	2
6	Directed Case Study Solution	1
7	Closing	.5

Two Day Workshop

In the two day course more emphasis is placed on refining the techniques and on the final results of employing the Doctrine. Students will leave with a draft action/briefing memo that can be brought back to their supervisor to address a current real business issue using the techniques employed and skills learned in the course.[1]

Module	Description	Time (Hrs)
Day 1
1-1	Discussion: Communication with Superiors in a Staff Environment	.5
1-2	What is Staff work and who does it?	.5
1-3	What is the Doctrine of Completed Staff Work?	1
1-4	The process and standards for Completed Staff Work	2
1-5	Directed Case Study	2
1-6	Directed Case Study Solution	1
	Overnight: Students will read and draft a response to a Case Study
Day 2
2-1	Review/Questions	.5
2-2	Presentation of Solutions and Critique of Case Study	1.5
2-3	Getting buy-in in advance of a recommendation	.5
2-4	Experience Based Self Case Study Preparation	2.5
2-5	Experience Based Self Case Study Mentoring	1
2-6	Closing	.5

[1] Students will be asked to identify an actual situation requiring action to class for this purpose, or additional case studies will be provided.

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